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How To Connect Your DNS to your Squarespace site  Print this Article

Step 1 - Open the "Domains" panel (within the Squarespace admin area)

Depending on your plan:

    • In the Home Menu, click Settings, and then click Domains.
    • In the Home Menu, click Domains.

You can also press the ? key while any panel is open and search domains.

Step 2 - Link your domain (within the Squarespace admin area)

Click --> Connect A Third-Party Domain.

Then enter the full domain name you’re linking in the Domain Name box, and then click Continue.

Note: If you see a message that says "This domain is already connected to another Squarespace site," check any other Squarespace sites you manage to determine where the domain is connected. Then disconnect it from that site. For help logging into the correct site, visit Managing multiple sites.

 Now select your domain provider from the drop-down menu. If your domain provider is listed, use its provider-specific guide instead.

If you don’t see your domain provider, select Other. You can still connect your domain if you don’t see your provider in this list.

 Now click Connect Domain. You'll see a message letting you know that the connection to your domain is in progress. Click Okay to continue. You should see this: 

 Step 3 - View your DNS settings (within the Squarespace admin area)

After you connect your domain, a new panel will open with the records you need to enter in your provider account so your domain connects to Squarespace. Keep this panel open for your reference.

If you ever need to access your DNS settings in the future, open Domains in the Settings panel. Then click the name of your third-party domain to see the DNS settings for that domain.

 Step 4 - Log into your DynamicHosting.ca server control panel (Plesk)

In a new browser tab or window, log into your Plesk server control panel (learn how to do that here) then click on the DNS Settings Icon: 

Here you'll need to add or edit the records as seen below in step 5 so that your domain correctly links to your Squarespace site:

Note: Don't delete MX records during this process. MX Records connect your email address. Deleting them could interfere with your email service.

Step 5 - Add the first CNAME Record

Now, back in the Squarespace "View DNS Settings" (step #3) copy the unique code that appears directly below the Host column on the first line. The unique code is a random string of numbers and letters that must point to: verify.squarespace.com

In the Dynamic Hosting (plesk) DNS manager, create a CNAME with these values:

 

Alias or Host Name Type or Record Type Points to
Copy and paste the unique code under Host on the first line. CNAME or CNAME Alias verify.squarespace.com

 

Note: If you're experiencing issues verifying your domain with a CNAME Record or if your domain provider doesn't support CNAME Records, verify your domain using a TXT Record.

Step 6 - Add the second CNAME Record

In the second line of your Domains panel, www appears directly below the Host column. This record must point to ext-cust.squarespace.com.

In the Dynamic Hosting (plesk) DNS manager, create a CNAME with these values:

 

Alias or Host Name Type or Record Type Points to
www CNAME or CNAME Alias ext-cust.squarespace.com

 

Note: Depending on your provider, you may already have a CNAME set up with a www Alias. If so, edit this existing CNAME so that Points To is ext-cust.squarespace.com. (For most providers, add this without the last ".")

Step 7 - Add the A Records

In the last four lines of your Domains panel, copy the IP addresses that appear in the Details column. Create four A Records in your provider's DNS manager matching these values.

In the Dynamic Hosting (plesk) DNS manager, edit or create four A Records matching what's shown below. If you can only add one A Record, use the record in the first row.

Host or Host Name Records, Record Type, or Type Points To or Details
  A 198.185.159.144
  A 198.185.159.145
  A 198.49.23.144
  A 198.49.23.145
  

If your provider doesn't accept @ as a Host Name, we recommend leaving the Host/Host Name field blank or entering your domain name without the "www" in front.

Note: You should leave the hostname field empty

Note: You may already have some A Records in place. If so, edit any existing A Record(s) so that they Points To the values above. If you see other A Records in your account that don’t match what’s shown in this guide (with the hostname set  to "Blank" you will want to delete them except if they are set to: Mail or Email - Don’t delete them! This connects to your email address. Deleting it could interfere with your email service.

Step 8 - Refresh

After changing your records, return to the Squarespace Domains panel, and click Refresh below the records.

The Current Data column in the panel will start to update and show if your records are entered correctly. It can take up to 24 hours for this information to process due to DNS Propagation.

To go the previous panel, click the arrow in the top-left corner.

Step 9 - Wait and test

If all records are entered correctly, your domain will connect to your site within 24 hours. Visit the Domains panel at any time to check your progress.

When the domain is correctly linked, the domain will appear in the Domains panel with a Connected label. If this is the domain you want to appear in the URL bar whenever someone visits your site, set this as your primary domain

Troubleshoot with the DNS record checker

If we detect that your records weren’t set up properly, your domain will appear in the Domains panel with the message Can’t verify domain ownership.

To troubleshoot, use the DNS checker tool in the Domains panel to see the exact CNAME and A Records to fix with your domain provider. 

Click the domain in the Domains panel, and then click DNS Settings. To learn more, visit Checking your domain mapping records.

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